What is the refund policy?
No refund available after the purchased E-Book has been emailed out.
When will I receive my order?
Depending on the total number of orders, email shipments may take between 1 to 3 days. On average orders are received within 24 hours of purchase time.
What do I do if I never received my order?
If this so is the case, accept my apologies. Please email metoogirl.mtg@gmail.com if your purchased E-Book has not arrived after 3 days since the order date.
What do I do if I received the wrong E-Book?
If you are emailed the wrong E-Book, please forward the email to metoogirl.mtg@gmail.com and the correct E-Book will be resent within 1-3 days.
How do I make changes to an order I’ve already placed?
Unfortunately, this will be hard to catch. But if this is the case, please immediately email metoogirl.mtg@gmail.com with "ORDER CHANGES" as the subject and I will do my best to catch it and change the order.
How are E-Book prices determined?
E-Book prices are determined after taking into consideration other researched Poetry E-Book prices and the amount of time it takes to create each E-Book. The price is then configured into a number that makes the E-Books accessible for customers, while still valuing the work of the artist.
Will the E-Book PDF work on E-Book Reader Apps?
Current E-Books are sent out in the form of a simple downloadable PDF format that may or may not work on certain E-Book Reader Apps. Additionally, in rare instances, individuals may need PDF reader apps to access PDF.
Why are E-Books only purchasable through Venmo, PayPal, and Cash App?
The payment options are Venmo, PayPal, and Cash App, as currently there is no full e-commerce website store in place. These paying options are also the most accessible for current clientele. If these payment options are a problem or do not work for you, please reach out to metoogirl.mtg@gmail.com, and I will see what I can do.
How do I contact artist if my question isn’t answered here?
If you still have more questions, please email metoogirl.mtg@gmail.com.